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21.10.10

Code of Conduct * UK - For Greater Manchester bus operators launched

Sets a benchmark for the quality and standard of bus services 


Manchester, UK -Manchester Transport, by James McCollom -October 12, 2010: -- GMITA and the Greater Manchester Bus Operators’ Association (GMBOA) launched a new Code of Conduct for bus operators last week, which sets a benchmark for the quality and standard of bus services within...   The aim of the scheme is to improve services by securing formal agreements with bus operators in relation to punctuality, reliability and vehicle standards. The “Big Three” operators (Arriva, First and Stagecoach) have signed up along with Transdev, Rossendale and Maytree – covering 84% of the Greater Manchester bus network already – and the hope is to eventually get all bus operators in the county to sign up...   But what exactly does the scheme mean? What can passengers expect? ... The following punctuality and reliability targets are set:


■ 97% of advertised buses will operate
■ 90% of scheduled bus services will depart “on-time” (less than 60 seconds early, less than 5 minutes 59 seconds late)
■ 97% of headways on frequent services (every 12 minutes or better) will be less than twice the frequency (if you see what we mean)


These aren’t particularly onerous targets given that the Traffic Commissioners set a target of 99.5% reliability and 95% punctuality. However, the Code of Conduct recognises that these targets would not be met fully based on current performance: the aim is to ensure that all members do so within two years... The Code of Conduct is a voluntary scheme that seems to let both the operators and GMPTE get on with what they both do best, there are two mandatory schemes – so-called Quality Partnership Schemes – that are in the pipeline and hope to be introduced in March 2011. These involve two corridors in Greater Manchester: Leigh to (the main route which is the 582) and MaBoltonnchester to Hazel Grove... (Image from Creative Commons / Flickr upload bot: A First Manchester bus passing through Milnrow)

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