‘Investigation’ * Malaysia - City bus service leaves much to be desired
Kuala Lumpur,Malaysia -Transit (Klang Valley), by Nuradzimmah Daim, Halim Said & Natasha Ilyas -16 March 2010: -- City’s bus service: reporters boarded the buses of different companies and traveled on different routes...
(Pictures by Yazit Razali, Supian Ahmad and Natasha Ilyas (NST): An old lighting with unsightly wires found in a bus)
We rated them, among other things, on the bus condition, punctuality, attitudes of drivers and conductors, as well as the services provided including the monthly pass or Touch ‘N Go facility...
(Image courtesy of NST - There is no air-conditioning and the damaged and old seats in this bus make the trip an uncomfortable one)
Out of the 12 rides we took, only two buses scored eight points overall. Two others were given seven points; two with six; two with five; and four received a poor rating of three points... Our “inspection” found that RapidKL bus drivers had the best attitudes but our only ride on a Len Seng bus left us shaking our heads... Our reporter nearly fell off the bus after the driver failed to close the door and wait for passengers to pay the fare and be seated or had a firm grip before driving off... On punctuality, all three reporters carrying out the “inspection” agreed that Metrobus was more reliable in getting to one’s destinations faster as its buses were available more frequently than the others... Our reporters did not have to wait for more than 10 minutes for a Metrobus...
(Image courtesy of NST. - The clean interior of this bus (Metrobus?) is a welcome relief for our reporters)
We also noticed that some drivers tend to “race” with each other when they come across their colleagues from the same company... It’s good to reach our destinations fast but surely not at the expense of our lives... Some of the buses also did not arrive on time. Our reporters rated the Len Seng and SJ buses they took as being “poor” on punctuality... On the conditions of the buses, especially the cleanliness and air-conditioning, RapidKL once again scored the highest as most buses we boarded were new and well-maintained... Gvt. TRANSIT Says: "Anyone following public transport in Malaysia knows that the majority of urban buses are in an extremely poor condition, thanks to a lack of investment & maintenance... TRANSIT hopes that the upcoming SPAD bill and the new Public Land Transport Commission will start taking some major steps forward towards improving public transport service"...
Labels: investigation, service quality
posted by Unknown @ 4:08 PM
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