Passenger Focus * UK - They have their say on West Yorkshire’s buses
(Video from YouTube, by wakefieldpinball -29 June 2009: Footage and photos of the new Enviro 200's to enter the Arriva Yorkshire fleet)
West Yorkshire,EN,UK -Passenger Focus -14 July 2010: -- As part of its drive to improve bus services and make a difference for passengers, the independent watchdog Passenger Focus has found out what over 1800 passengers in West Yorkshire think about their bus services. Overall satisfaction was 91%, with Transdev’s services rated 96%, Arriva’s 93% and First’s 89%... Satisfaction with key attributes was: getting a seat (90%), length of time the journey took (83%), journey‘s smoothness and freedom from jolting (81%), punctuality (80%) and length of time spent waiting for the bus (79%)... This bus passenger satisfaction research which was published today is part of an ongoing nationwide programme of bus passenger satisfaction research in 14 areas – a mix of metropolitan, urban and rural areas to reflect the different type of journeys that passengers make... Over 18,500 passengers participated in this detailed investigation which looked at many aspects of passengers’ journeys. This report is the biggest single survey of bus passenger views ever to be published in England...
Labels: bus' passengers, passengers' survey, researchs
posted by Unknown @ 8:13 AM
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