RESEARCH * UK - Bus passengers identify punctuality as their number one priority for improvement
Video from YouTube, by voxley19 — 30 Nov 2007 — Views of the wonderful London bus route 79- both inside and outside. The first shots of the buses outside were taken at Edgware bus station- the final shot of the outside of a 79 was taken at the other end of the route at Alperton (Sainsburys)...
London,UK -Passenger focus, by Dervish Mertcan -23 March 2010: -- The independent passenger watchdog, Passenger Focus, has today published the results of research which found out what over 3,800 passengers want from their bus services. The number one priority for passengers was more buses turning up on time. This was followed by more frequent buses and all passengers being able to get a seat... The research found that passengers’ expectations are being met or exceeded for seven out of the nine bus stop attributes they were asked to rate, the exceptions being the provision of real-time information and information on fares provided at the stop. Expectations are also being met for the majority of bus journey attributes, although expectations are not currently being met for two key attributes: punctuality and value for money... There is a wide disparity between the views of paying passengers and those travelling on free bus passes, although both groups placed high importance on improving punctuality and getting a seat...
Labels: passengers' satisfaction
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