Biggest Gripe * USA - Bus drivers who don't stop to pick up riders
CTA complaints are down, agency says
Chicago,ILL,USA -The Chicago Tribune, by Jon Hilkevitch -May 20, 2009: -- CTA bus drivers who don't stop to pick up riders are responsible for causing the most common complaint to the transit agency, although the number of gripes in almost all the major categories has fallen since last year, according to new data based on customer phone calls and e-mails... In the first three months of this year, riders have contacted the CTA to complain about 468 "pass-up" incidents in which bus drivers failed to stop at bus stops or wait for people flagging down a passing bus, according to a summary compiled by the transit agency to track complaints, kudos and trends. More than 600 pass-up complaints were received in each of the last two quarters of 2008... Rude bus and train operators ranked as the second-biggest irritant to riders so far this year. Complaints about rude operators totaled 458 in the first quarter, down from more than 500 in each of the two previous three-month periods, the records show... The replacement of aging buses with a modern fleet as well as track work to reduce rail slow zones may account for a decrease in complaints about service delays, officials said. The reduction in complaints overall his year is occurring amid a ridership increase of 2.5 percent through April, compared with the same four-month period in 2008... (Tribune photo by Kuni Takahashi/May 19, 2009: The CTA says complaints from passengers, such as ones waiting at a stop Tuesday at Madison and Clark Streets in downtown Chicago, are down this year)Labels: passengers' complain
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