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8.4.15

PUBLIC TRANSPORT SERVICES * USA: Florida's Hart buses

* Florida - HART buses generate 2,700 complaints in 2014


--  It was Saturday evening and a bus rider was waiting for the No. 57 at Fowler Avenue and 56th Street. But the bus didn’t stop, didn’t even slow down, so the rider filed a complaint with HART, the Hillsborough Area Regional Transit Authority... Nearly 500 people reported that HART buses drove by and left them standing at a bus stop last year — the top complaint filed with the agency during 2014. Patrons made 2,627 complaints, mostly about buses that arrived too late, too early or not at all, and about rude drivers... But compare this number to annual ridership on HART buses, vans and shuttles that’s in the neighborhood of 15 million and growing, month after month... Put another way, HART averaged more than 50,000 daily passenger trips in 2014 while complaints averaged around seven per day... Still, complaints do help provide a fuller picture of what to expect for people who may be considering the bus, frustrated by the Tampa Bay region’s failure to develop options for gridlocked roads and intrigued by the prospect of saving money on fuel and reducing their carbon footprint... The agency has plans to drive the negative remarks down, including overhauling the HART website so customers can have live “chats” with HART employees and holding customer focus groups later this year...
(Photo by Jay Conner - Passengers make complaints about buses that arrive too late, too early or not at all, and against rude drivers. Passengers make complaints about buses that arrive too late, too early or not at all, and against rude drivers)   --   Tampa, FL, USA -The Tampa Tribune, by Mike Salinero - April 7, 2015



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