PASSENGERS' SATISFACTION * USA - NJ Transit seeks ideas from riders
The best ideas can come from the minds of riders
Newark,NJ,USA -The Gannet New Jersey, by LARRY HIGGS -May 15, 2008: -- ... and NJ Transit's board of directors unveiled a host of customer service improvements Wednesday designed to capitalize on that flash of brilliance thought of while gazing out the window of a train or bus... The programs range from a one-month trial of an online suggestion box to expanding "My Transit" e-mail and cell phone alerts to cover local buses and use of software to more efficiently handle customer complaints... One such suggestion was used by NJ Transit officials as the basis for a plan to re-route commuter buses when there is a significant backup on the express bus lanes or in the Lincoln Tunnel and put riders on trains at Newark or Secaucus Transfer, said Richard Sarles, NJ Transit executive director... That system was used to improve station announcement equipment on the Raritan Valley Line, "after a rider asked what could be done."... It was that approach, which led to how NJ Transit handled the massive project by Amtrak to replace defective concrete railroad ties on the busy Northeast Corridor line that began last Sunday. Last Wednesday, NJ Transit held its first online chat where riders could ask senior rail officials about the project and how it affects their commute...
Labels: passengers service
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