Complaints - UK - Misery on the buses
Hampstead,UK -Ham&High, by Rob Bleaney -14 Oct 2005: -- TWO of the most complained about bus routes in London both run through Camden, a report revealed this week... Route 143, which travels from Archway to Brent Cross via Highgate Village, has had more complaints per passenger than any other bus over the last five years... Coming in close second in the list of shame is the notorious C11, which runs from Archway to Brent Cross via Swiss Cottage and West Hampstead... A C11 bus crashed into Parliament Hill School two years ago and the route is also plagued by late arrivals, bunching and poor driving... The report by London Assembly's Transport Committee found 80 per cent of all complaints about London buses relate to the behaviour of the driver... Among the committee's recommendations were: 1) Improved communication between drivers and passengers. 2) Penalties and rewards to be built into bus operators' contracts. 3) New drivers to have more direct contact with passengers during training...
posted by Unknown @ 3:29 PM
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